Part 3: Successes and the digital future


In the final part of our series on delivering an exceptional customer service in insurance, our expert panel share their experiences of delivering digitally enabled customer journeys and what the customer experience will look like in the future.

Our panel of experts discuss the challenges and successes in delivering exceptional customer service through digital transformation.

Hear interesting insights from:

  • Natasha O'Kane, Head of Digital Strategy at Unum
  • James Russell, Head of Claims Transformation at esure
  • Paul Middle, Head of Telematics at Tesco Insurance

Hosted by Jeremy Burgess from The Insurance Network and Ed Jones, Customer Experience Expert at Verint


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