Tinsights

Insights from Virtual TINtech 2022 Part 2

Published:

James Russell, Insuretech & business transformation leader at esure, gives his thoughts on overcoming some of the obstacles to enhance CX at Virtual TINtech 2022.

Summary

James Russell, Insuretech & business transformation leader at esure at the Enhancing Customer Experience session at Virtual TINtech 2022, in which he explores:

  • The challenge of inertia for both the customer and the company, and how to overcome it
  • Building the business case for modernising
  • Incremental innovation
  • Fostering a ‘fail fast, learn fast’ mindset

You can view the full recording of the Enhancing CX session at Virtual TINtech 2022 here.

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