12th October 2021
London Market Claims 2021
Delivering successful claims transformation in the London market
The London Insurance Market is breaking new ground as it strives to drive up claims performance for clients, leverage the benefits of digital to transform outdated claims operations and deliver much needed efficiencies.
At a market level The Future at Lloyd’s and Blueprint Two has put claims transformation at the heart of the modernisation agenda, whilst at the same time leading insurers and brokers are developing innovative ways to drive up claims service.
Change is coming, but the key challenge is how you successfully deliver claims transformation that delivers ROI and improves the client experience.
Attend London Market Claims to:
- Leverage technology to enable and improve your claims processes
- Explore the impact ‘The Future at Lloyd’s Blueprint Two’ will have on claims
- Deliver an exceptional claims service that meets clients expectations and new digital risks
- Discuss approaches to transforming claims mindset & culture through innovation
AGENDA
08:00 - 09:00 | Registration, coffee and networking
09:05 - 09:15 | Introductory keynote
Delivering claims transformation in 2022
- Ensuring Blueprint Two delivers real changes to claims processes in Lloyd’s
- Overcoming market wide claims data challenges to triage claims and speed up settlement
- Encouraging Syndicates, Companies and Brokers to innovate away from the central core
Sponsored by:
09:15 - 09:45 | Keynote presentation
Can London respond to a rapidly changing global insurance marketplace?
Building the capabilities and workforce to deliver claims excellence in the London market
- Delivering a client claims service that delivers growth and competitive advantage
- The threat of global insurance capacity competing for London’s traditional business
- Reducing London’s expenses
Sponsored by:
09:40 - 10:10 | Presentation
Where next for London market claims? The Insurance Network Gracechurch Report 2021
Predictions and perspectives from across the market on the future of claims
- What has happened to claims service during the pandemic?
- Where are the opportunities for growth and building competitive advantage around claims?
- Renewing our focus on customers outcomes
10:10 - 10:30 | Keynote panel discussion
Overcoming today’s challenges to enable the future of claims in the London market
Reimagining the future of insurance and role of claims
- What do customers want, and what’s stopping us meeting those expectations?
- How ESG guidance, litigation and technology modernisation is driving transformational change
- Covid – what lessons have we learned on stress testing our resources and expertise?
- Effectively responding to these drivers to deliver the advantages and mitigate the downsides
Sponsored by:
10:30 - 11:00 | Coffee and networking in the exhibition area
11:00 - 11:50 | Choose one of the two workshops
Workshop 1: Future at Lloyd’s and Claims Modernisation
Blueprint Two update and discussion: the implications for claims, the timeline for delivery...and what difference will it make for customers?
- What are the implications for claims technology and processes in ‘the digital marketplace’?
- Ensuring the initiatives are executed correctly to avoid being a failure
- What difference will it make to your claims handlers and your customers?
Sponsored by:
11:00 - 11:50 | Choose one of the two workshops
Workshop 2: Delivering actionable insight from data
Leveraging data analytics to improve the client experience and enable enhanced decision making
- Considering appropriate and manageable approaches for implementing data led transformation
- Overcoming the challenges of accessing siloed data
- Solutions for storing and protecting data
Followed by a roundtable discussion and benchmarking
Senior Director, Financial Services
Sponsored by:
11:50 - 12:10 | Coffee and networking in the exhibition area
12:10 - 13:00 | Choose one of the two workshops
Workshop 3: Streamlining delegated authority claims for better customer experience
Delivering an improved and consistent service
- Establishing a business model that improves customer experience
- Removing friction to support delivery of a faster claims lifecycle
- Guidance and tools for moving towards a common market approach
Followed by a roundtable discussion and benchmarking
Sponsored by:
12:10 - 13:00 | Choose one of the two workshops
Workshop 4: Digital claims technology
Leveraging technology to improve the client experience, deliver efficiencies and create an environment for future innovation.
- Trends and innovations in claims technologies
- Why is it so difficult to enable technology driven change in the London market and will it be different this time around?
- Leveraging technology to enable a claims workforce to meet future client expectations
- Creating an innovative environment to meet client expectations
Followed by a roundtable discussion and benchmarking
Sponsored by:
13:00 - 14:00 | Lunch and networking in the exhibition area
14:00 - 15:00 | Afternoon plenary panel
Creating a customer-led, claims-centric organisational culture
Evolving claims for the future of work
- Developing the right values, cultures and behaviours to improve claims performance for clients
- Managing claims teams in the hybrid working environment
- Leveraging technologies to transform claims service
- Having the right skills and capabilities to deliver an exceptional claims service
15:00 - 15:30 | Coffee and networking in the exhibition area
15:30 - 16:20 | Choose one of the two workshops
Workshop 5: The implications of the BI test case
How the insurance industry got it wrong - and right - in response to Covid 19
- Mistakes that were made
- Opportunities for the future
- Update on guidance for paying claims
Sponsored by:
15:30 - 16:20 | Choose one of the two workshops
Workshop 6: Cybercrime simulation workshop
Being at the front end of a cyber event AND how to manage the response
- Myth-busting what cyber is, what is isn’t, and what a policy responds to
- First response, what is critical in first 24 hours?
- Explaining the business interruption loss and helping the insured
16:20 - 17:00 | Closing panel discussion
Delivering superior claims service and meeting changing client expectations in a hybrid operating environment
Rethinking operating models around evolving workforce dynamics and the organisational challenges thrown up by digital processes, the shift to data-centricity and a service orientated culture.
- What are the opportunities and threats in a new hybrid model?
- How are client service expectations changing?
- How do you manage your brand and reputation in a hybrid operating model?
- How do you bring along the next generation of claims experts in this new environment? What does that workforce look like?
Sponsored by:
17:00 | Drinks reception
The London Market Claims Preview Show
Claims is a key focus for both modernisation in the London market, and the digital transformation agendas of many players as both Lloyd’s and individual companies strive to drive up service levels, reduce claims expenses and leverage digital technologies to simplify processes.
Ahead of the real-world London Market Claims conference in October, we shared a sneaky preview of some of the key issues and challenges that will need to be addressed to transform claims and achieve a digitally enabled and enhanced claims service.
Sponsored by
Main sponsor:
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 380 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
Session Sponsor:
We take the pain out of big change projects. Working with over 600 organisations, our low-code, contact centre and omnichannel messaging solutions allow customers to make big changes, fast.
Radically improve your customer experience without launching big, expensive transformation programs. And, there’s no need to blow the budget, replace core systems or create work for IT.
Our tools help the people behind the scenes – customer-facing staff and IT talent – build and deliver customer experiences together. Solving operational issues one bad process at a time.
Discover how you can deliver first-class CX in the claims market, talk to our team today.
Sollers Consulting is an international operational advisory and software integrator. Established in 2000, the company supports insurers, banks, and leasing firms in business transformations and adapting to modern technologies. Over the last 2 decades Sollers has helped 100 financial groups, including Allianz, AXA, BNP Paribas Cardif, Basler, Generali, Zurich, Santander Consumer Bank, Aviva, Liberty, Beazley, VHV, VIG, NN, Warta, Amica and ING to enhance their digital capabilities.
Sollers’ expanding portfolio includes RIFE™, a low code and highly configurable platform proven in bancassurance and affinity insurance business that allows to deliver new products in fast way and truly embed insurance.
Sollers Consulting cooperates with more than 15 technology providers such as Guidewire Software, Fadata, Oracle, AWS, Google Cloud and Microsoft. Over 800 business and IT specialists from Warsaw, Cologne, Tokyo, Paris, Barcelona, Lublin, Poznan, Gdansk and Wroclaw, are helping financial institutions in Germany, Great Britain, Poland, Scandinavia, France, Japan, the USA and many other countries in the world, to reap the benefits of digitalisation.
Wordley Partnership is a commercial law firm with particular expertise in all aspects of dispute resolution, commercial problem solving and insurance / reinsurance ( coverage and defence of insureds).
The Partners have many years of experience working on some of the most complex and largest (re)insurance disputes across the globe whilst at an international firm based in the City of London. With proven track records they have consolidated that expertise into their own firm. For more information view their stand.
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. With a 50-year heritage it is a responsible and diverse organisation of 290,000 team members in nearly 50 countries.
Capgemini is trusted by insurers to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
DOCOsoft is an innovative developer of technology solutions for the global insurance and financial services markets. With over 15 years’ experience, the company’s pedigree is well established in the UK and our software is widely used in the London Insurance market, where we provide highly-effective Claims, Document Management and connectivity solutions.
Many of the leading London Market Insurance companies rely on DOCOsoft for their Claims Management and the product is closely integrated into the infrastructure that supports the London and international insurance market.
Exhibitors
Polygon is the European market leader in property damage restoration, serving a range of sectors including insurance, property management, government and industrial clients. We ensure a rapid, accurate response that mitigates loss and effectively manages cost for our customers.
We estimate that around €12 billion is spent every year on property damage restoration in Europe. Who knew that the odd factory fire or burst water pipes could cause so much damage to properties, people and profits?
At Polygon we manage around €1 billion of damages each year, we combine transformative technologies with unrivalled expertise to prevent, control and mitigate the impact of fire, escape of water, flood and storm perils.
Polygon provides 24-hour coverage delivered by a global network of over 5,500 employees in 16 countries on 3 continents.
Though one single connection, Imburse connects any organisation, regardless of its existing IT infrastructure, to the entire global payments ecosystem. Our innovative marketplace provides simple access to all payment providers and technologies around the globe, making it easy, fast and inexpensive to deploy new technologies, for both collections and pay-outs. We do all the heavy lifting, allowing our clients to rapidly deploy any change or addition to their payments needs. In a world where consumers payment preferences and technologies are ever-evolving, Imburse works with insurers to future-proof their payment requirements. Regardless of the business area, market, or requirements, Imburse will connect you to your choice of provider.
Charles Taylor InsureTech is part of Charles Taylor plc, a leading international provider of professional services to clients across the global insurance market. Charles Taylor employs over 3000 staff in over 100 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa.
Charles Taylor provides professional services to insurers, brokers and insurance clients at all stages of the insurance value chain. Its dedicated technology business, Charles Taylor InsureTech, offers software products built in house or that it has acquired.
Charles Taylor InsureTech was established to help insurance businesses drive change through the delivery of technology enabled solutions. Blending our deep knowledge of insurance with leading edge technical expertise, we deliver agile, future-proof solutions to clients worldwide, enabling them to escape their legacy systems and meet the changing expectations of their clients.
Helmsman Management Services is the sixth largest third-party administrator (TPA) in the US. It blends tailored programs, industry-leading expertise and seasoned claims professionals to produce better claims outcomes. Helmsman, the only TPA supported by the strength of a Fortune 100 company, helps companies and carriers across the US better control the cost of general liability, property, commercial auto, specialty, and workers compensation claims.
From February 2022 Sequel has changed its name to Verisk for an integrated future and to further enhance our position as a leading insurance and reinsurance software specialist.
As part of a global organisation that is synonymous with industry innovation and driven by leading experts in their field, we collectively have a strong track record for delivering successful transformation programmes for underwriters, brokers and MGAs within the Lloyd’s, companies and international insurance/reinsurance sector.
As Verisk Specialty Business Solutions, we continue to invest heavily in product evolution, working closely with our clients on a growing range of class-leading, end-to-end solutions within the Sequel product range – We strive to continually enhance client experiences and better inform risk decisions.
Our team of experts with in-depth, practical business and technology experience works with insurance companies, managing agents, MGAs, brokers and the entire value chain in the London market. We focus on the end customer experience and the best technology and architecture fit for each client’s specific purpose.
Our team consists of Analysts, Developers, Testers, Project Managers and Product Owners. Customers either ask us to augment their teams or run end-to-end projects.
In our previous roles the Acini team has worked with many different international insurers (in the USA, UK, Germany, Italy, Poland, Belgium as well as London Market / specialty carriers) where we honed our insurance specifics skills and capabilities.
We ran and were responsible for various projects including business transformations, policy admin/billing/claims platforms replacement, digital portals, integrations, reconciliations, reporting and London Market messaging.
Our name Acini comes from Latin word acinus which means ‘berry’ or ‘cluster of cells’: Acini is about many independent teams or team members working together to bring more value for our customers. It also stands for our approach that everyone can make a decision as long as one can take responsibility for it, and symbolises our trust in the network effect.
For more information click here
Hawkins is a well-established firm of forensic scientists and engineers. Founded over 30 years ago, we have eight offices giving national and international cover, with more than 65 highly skilled investigators. We cover a broad range of investigations and our clients include most UK insurers, loss adjusters and the legal profession. Our service is both independent and impartial.