TINtech London Market 2027

Successfully delivering digital, AI-enabled business and operating models that improve efficiency and client service

155 Bishopsgate, London

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Introductory practitioner rate  |  £299 +VAT

(Standard price | £699 +VAT)


Introductory supplier rate  |  £1499 +VAT

(Standard price | £1999 +VAT)

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Overview

Digital technology, data, analytics and AI are reshaping traditional London market processes and operations. New distribution models and changing competitive dynamics are creating opportunities for profitable growth, improved performance, greater efficiency and enhanced client service. Yet legacy technology, fragmented data, operational complexity and cultural barriers continue to constrain progress – and many leaders remain uncertain about where investment will deliver meaningful returns.

TINtech London Market is designed to cut through the noise. The event focuses on the practical steps needed to modernise business and operating models, remove friction and ensure technology investment delivers ROI.

You will hear real world case studies from leaders tackling the same challenges you face, learn what it takes to move new capabilities and POCs into day-to-day operations, and benchmark your approach with peers. You will leave with practical insights to help prioritise investment, overcome barriers to change and deliver sustainable business results.

Key themes include:

  • Rethinking business and operating models to reduce friction, lower costs and support profitable growth
  • Moving AI beyond experimentation to improve underwriting performance, deliver operational efficiency and enhance client service
  • Building trusted, connected data foundations that improve decision-making, enable automation and unlock new capabilities and innovations
  • Modernising legacy technology and processes while managing delivery risk and maintaining business performance
  • Leveraging AI, automation and improved connectivity to enable new distribution models and digital trading - and to enhance responsiveness and client outcomes

Agenda

08:00 Registration, coffee and networking 

09:00 Introduction, keynote presentations and panel discussion

The London market at a crossroads

 

Overview

The London market faces a period of significant change. Competitive pressures, evolving distribution models and advances in AI are challenging established business models and creating new opportunities for growth and efficiency.

This opening keynote session will explore how the market could evolve in the coming years, the implications for insurers and brokers, and the strategic and operational decisions leaders need to make to remain competitive.

Welcome and introduction to the day

The strategic drivers for change, opportunities for growth and potential threats for the London market

  • What can specialty learn from other sectors on the implications and opportunities of AI

  • Laying the foundations for an AI enabled market

  • Skills, capabilities and culture needed to deliver successful transformation


Keynote presentations

Rethinking business and operating models in the age of digital and AI
How changing competitive dynamics, new distribution models and advances in technology are challenging traditional processes, systems and ways of working

  • How technology, data and AI will fundamentally change how risks are distributed, underwritten and serviced

  • How insurers and brokers need to rethink their operating models to improve efficiency, responsiveness and profitability

  • Overcoming legacy technology, fragmented processes and cultural resistance that prevent businesses from adapting to change

  • Identifying the strategic investments, capabilities and organisational changes needed to compete in an AI-enabled market


Panel discussion

The session will conclude with a panel discussion examining the practical, operational and cultural challenges organisations must overcome to turn strategic ambition into business change.

Themes to be discussed:

  • How to ensure transformation programmes deliver ROI when significant investment is required and previous results have been patchy

  • What organisations must stop, simplify or redesign before applying AI and automation to existing processes

  • How leaders can overcome cultural resistance, develop new skills and capabilities to deliver the change required to enable tomorrows business and operating models

Ben Reid
Ben Reid
Commercial and Specialty Insurance Leader
EY

 



Krishnan Ethirajan
Chief Digital & AI Officer
Mosaic Insurance
Hasani Jess
Group Chief Technology Officer
Aventum Group

 

 

Krishnan Ethirajan
Chief Digital & AI Officer
Mosaic Insurance
Mitch Robinson
Partner, Insurance Technology Consulting
EY
Hasani Jess
Group Chief Technology Officer
Aventum Group
Sponsored by

10:20 Coffee & networking in the exhibition area

10:50 Breakout sessions

Choose one of the following 4 breakout sessions

Session 1

Fixing data foundations

Creating data readiness though trusted, consistent and accessible data that enables better decision making, efficient operations and scalable AI

Veronica Vigano
Head of Data Governance
Markel International
Sean McManus
Head of Data
Ki Insurance
Full session details
Sponsored by

Session 2

Transforming the London market operating model

Enabling connected digital operations that reduce friction, lowers costs and support profitable growth

Hayley Spink
Group Chief Operating Officer
Chaucer Group
Full session details
Sponsored by

Session 3

Implementing agentic AI

Redesigning systems, decision-making and responsibilities to take advantage of increasingly autonomous AI

Ahmed AL Mubarak
Director of AI
Howden
Kanika Chaganty
Chief Data Officer
Brit Insurance
Full session details
Sponsored by

Challenger workshop

Stop buying AI

Moving beyond isolated tools to create a joined-up AI capability across the organisation

Usha Badrinath
Chief Data Officer
Mosaic Insurance
Full session details
Sponsored by

11:45 Break for coffee

12:05 Breakout sessions

Choose one of the following 4 breakout sessions

Session 5

Transforming legacy systems

Modernising core technology through faster delivery, flexible architecture and a clear approach to build versus buy

Julia Schober
Head of Business Change & Transformation
Asta Capital
Full session details
Sponsored by

Session 6

Digitising London market placement

As brokers accelerate digital trading, how can carriers overcome the data, technology and operational barriers to keep pace?

Full session details

Session 7

Enabling profitable growth through digital distribution

Using facilities, algorithmic underwriting and connected data to access new business and deploy capacity more effectively

Dale Routledge
Head of Underwriting Products
Apollo
Full session details

13:00 Lunch & networking in the exhibition area

14:00 Panel discussion

AI at what cost? The strategic implications for the London Market

How rising costs, infrastructure constraints and dependence on a small number of providers could jeopardise returns on current investments in AI

The current business case for AI is built on today’s usage levels, pricing and access to computing capacity, but those assumptions may not hold as adoption accelerates.

Our expert panelists will share their experiences and challenge current thinking. They will consider what organisations need to do now to retain flexibility, manage concentration risk and prevent rising costs from eroding the expected benefits.

Topics for discussion include: 

  • How the economics of AI could change as usage grows, introductory pricing ends and computing becomes more expensive

     

  • Whether cloud capacity, data centre availability and energy constraints will limit firms’ ability to execute their AI strategies

     

  • How you should manage dependencies on a small number of model and cloud providers, including build, buy and open-source options

     

  • Whether AI will widen the gap between large firms able to invest and smaller market participants reliant on shared or packaged capabilities

     

  • How data security, AI liability, regulatory scrutiny and environmental impact could influence future investment decisions

Dan Prince
Chief Executive Officer
Augentic Underwriting
Paolo Cuomo
Executive Director
Gallagher Re
Elizabeth Romaine
Global Head of IT & Divisional CIO
AXA XL
Richard Inman
Group Chief Technology Officer
Optio Group

 

15:00 Coffee

15:20 Breakout sessions

Choose one of the following 4 workshops

Workshop 1

Achieving operational efficiency

Delivering operational efficiency through technology, data and AI

Subramanian Ramasundaram
Global Head of Operational Excellence
Beazley
Anna Byrne
Chief Operating Officer International
Acrisure Re
Full session details

Workshop 2

Moving AI from proof of concept to production

Overcoming the data, technology, governance and adoption challenges

Louise Wade
Head of Transformation & Change
Liberty Specialty Markets
Ben Postance
Head of Data Science
Ki Insurance
Full session details
Sponsored by

Workshop 3

Delivering an effective
data strategy

Turning data strategy into a driver of improved operational performance and client service

Saki Thethy
Head of Data & Analytics
Munich Re
Full session details

Workshop 4

Digitising Delegated Authority

Leveraging technology, data and AI to rethink delegated authority operations

Nikki Larkin
Vice President - Head of Delegated Underwriting
Allied World
Simon White
Delegated Authority Service Centre Director
AXA XL
Full session details

16:20 Grab a quick drink

16:30 Closing panel session

An AI-driven London market 2031

Anticipating the forces that will reshape the market and the choices firms need to make to grasp the opportunities and mitigate the risks

There is no question that increased digitization and advances in AI are driving rapid change in market dynamics, exacerbating competitive pressures, enabling new distribution models and challenging established ways of doing business. The key challenge is how do you effectively respond to ensure your business remains competitive, relevant and stays ahead of the curve.

Our expert panelists will present how they are approaching this changing and share a practical checklist to help you prepare for the next wave of technology driven change.

Discussion themes include: 

  • Are current insurer business models equipped for changing distribution, new competitors and evolving broker and client expectations?

  • Understanding how technology, data and AI will fundamentally change how risks are distributed, underwritten and serviced – and what this means for traditional systems

  • Key criteria for successfully delivering the changes required across processes, roles, skills, culture and technology to create a more efficient and responsive operating model

  • Which investments and organisational decisions should we prioritise now - and what are the consequences of waiting?

Bilge Mert
Chief Technology & Transformation Officer
Brit Insurance
James Fairgrieve
Head of Innovation
Aventum Group
Celeste Cook
Global Chief Operating Officer
AXIS Capital
Steve Jolley
Group Chief Information Officer
Miller Insurance Services

17:15 - 18:30 Drinks reception

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Venue

155 Bishopsgate, London Liverpool Street London EC2M 3YD

Useful Info

Closest train station: Liverpool St

Bus: 155 Bishopsgate is served by many bus routes including 388, 242, 149, 135, 78, 48, 47, 42, 35, 26 and 8.