16th March 2021

Virtual Digital Claims Spring 2021

Transforming claims culture, mindsets and technology

Digital Claims focuses on how digital can unlock and enable better claims processes, drive innovation and deliver the strategic value of claims to the organisation. This year, more than any other, there is an opportunity to build on the ‘move to digital’ that COVID has forced and transformation claims service and operations to improve the customer experience and deliver efficiencies.

Topics to be covered:

  • Leveraging digital to improve the customer claims journey
  • Unlocking the potential of unprecedented levels of data to identify flaws in the existing claims value chain
  • The implication of the next generation of digital technology – AI, robotics, cloud and autonomous vehicles
  • Transforming claims through digital – the implications for skills, capabilities and traditional claims processes

Watch the replays here »

Read the Virtual Digital Claims report here »

 

 

 

 

 

 

 

AGENDA


10:00 - 11:00 | Keynote Presentations

Rethinking claims for a digital age



Leveraging digital to achieve your claims operating model

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Ian Thompson
Group Chief Claims Officer
Zurich Insurance
Eileen Potter
Solution Marketing Manager, Insurance
ABBYY

Sponsored by:

11:00 - 12:00 | Panel discussion

Leveraging digital to transform claims operations



Overcoming legacy technology and reducing complexity to improve CX and efficiency

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Jeremy Trott
Claims Director
Ecclesiastical Insurance Group
Bart Patrick
Managing Director, Europe
Duck Creek Technologies

Sponsored by:

12:00 - 13:00 | CASE STUDY

Using claims data and analytics to improve claims insights & outcomes



Increasing claims service and delivering efficiencies

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Peter Smith 
Claims Director
ERS
Peter Jackson
Former Director, Group Data Science
Legal & General
Daniele Groves
Strategic Programs Director, Product Development
Guidewire Software

Sponsored by:

Lunch

14:00 - 15:00 | Panel discussion

Leveraging digital to transform claims customer journeys



Delivering omni-channel experiences that drive engagement and retention

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Christine Matthews
Head of Claims
Bought By Many
Amy Brettell
Head of Customer, UK Claims
Zurich Insurance UK
Rohan Regis
Vice President Insurance, UK & Europe
EXL

Sponsored by:

15:00 - 16:00 | Digital claims clinic

Delivering next generation claims



Innovating and transforming claims now to deliver the future claims customer experience

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Ellie Mickleburgh
Former Marketing Director
Ageas Insurance
Reid Bailey
Transformation Director
BUPA
Kajal Vakas
Insurance Technology Manager
EY

Sponsored by:

16:00 - 17:00 | CASE STUDY

Staying ahead of the game: streamlining document production and processing in claims



Key criteria to improve the customer experience and reduce costs

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Jason Cripps
Global Head of Operational Excellence & Intelligent Automation
Zurich
Vladimir Teodosiev
Senior Business Manager
Nuance

Sponsored by:

Exhibition Area

Click each sponsor / exhibitor logo to visit their virtual stand or arrange a meeting

Exhibitors

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