Virtual TINtech 2022

Leveraging technology to drive innovation, transform the customer experience and enable digital operations

Attend TINtech to hear how industry experts are tackling these and other challenges - and gain the practical insights that will enable your digital strategy to succeed.

  • Discover how you successfully drive and enable technology led change in your organisation
  • Leverage data, analytics and automation to transform processes and the user experience
  • Design and develop digital journeys that delight customers and reduce resolution times… and costs
  • Hear from the innovators that will change how you think about insurance in a digital age

Practitioners can register for free for the whole day and attend all six sessions, or choose the ones that will best address your transformation challenges.

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09:00 - 10:15 | Keynote presentations

Enabling the Digital Insurer

Overcoming the practical challenges to enable transformational change

There is no doubt that digital transformation has accelerated within insurance over the last two years and there is now an opportunity to build on the progress that has been made. However, there are still huge challenges to overcome if we are going to meet and exceed rising customer expectations and deliver a more efficient operating model.

This session will explore the key areas to deliver your digital ambition including:

  • Leveraging digital to develop a deeper relationship with customers
  • Harnessing the power of data and analytics to power the organisation
  • Effectively blending human resources and automated processes
  • Creating more agility to improve the quality and speed of decision making

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Alan Patefield-Smith
Group CIO
Ben Spencer

Group Chief Information Officer

Chris Payne

UK & EMEA Insurance Technology Leader

Sponsored by

10:30 - 11:30 | Webinar discussion

Digitising the London Market

Modernising traditional processes through Future At Lloyd's & Blueprint II

This session will feature an update from Bob James on the delivery of Blueprint II and will be followed by a discussion on how to overcome the practical challenges to enable a data driven, digital marketplace.

Topics to be covered include:

  • Update on the roadmap and timeline to deliver digital solutions for the market
  • What are the implications of data standards and the core data record on open market, delegated authority and claims processes?
  • Key operational and technological considerations you will need to address in your organisation
  • Realising this is just the first step on the digitalisation journey – and acting accordingly

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Bob James

Market Transformation Director


Toby Ducker

Director of Operations

AXIS Capital Holdings

Paul Willoughby

Digital Strategy & Innovation Adviser


12:00 - 13:00 | Webinar discussion

Enhancing the customer experience

Creating a positive experience at every stage of the customer journey

All organisations are looking to leverage digital to create consistent, seamless, omni-channel digital journeys that drive up engagement & improve retention. This session will explore the opportunities and how to overcome the challenges to deliver positive change.

Topics to be covered include:

  • Leveraging digital to meet rising customer expectations
  • Enabling omni-channel platforms at scale to fuel engagement and brand loyalty
  • Effectively using intelligent automation to enable self-service and reduce resolution times
  • Using customer insights to delivery additional customer benefits beyond the point of purchase

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James Russell

Insurtech and business transformation leader


Dave Thompson

Claims Director

Tesco Underwriting

Ruth Fisk

VP of Strategy, Insurance

Smart Communications

Sponsored by

14:00 - 14:45 | Webinar discussion

The strategic implications and opportunities of open insurance and new eco-systems

(Re)Building trust, data models and technology infrastructure to enable future business and operating models

The insurance landscape is shifting. Technology and customer data are creating the opportunity to transform traditional insurance products, tailor payment methods and create the ability to engage customers as individuals rather than participants in pooled risks.

Our expert panel will explore the opportunities and threats that open insurance and new eco-systems present, the operational challenges that will need to be overcome to participate in new markets and who will be the winners in this rapidly evolving business environment.

Topics to be covered include:

  • Building customer trust that their data will be used in the ‘right’ way and not at a disadvantage to them.
  • What is the role of traditional insurance companies in the new eco-system?
  • Building technology architecture and an operating model that can ‘plug into’ new distribution partners
  • Building capabilities to integrate new, rich data sets that provide behavioural characteristics to engage customers in totally new ways

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A picture of Arvinder Mudhar, Chief Information and Digital Officer, Unum
Arvinder Mudhar
Chief Information & Digital Officer
A picture of Todd Zino, Chief Product and Technology Officer, By Miles
Todd Zino
Chief Product & Technology Officer
By Miles
A picture of Roy Jubraj, Chief Strategy & Transformation Officer, esure Group
Rinesh Patel
Global Head of Industry, Financial Services
A picture of Paul Holland, Chief Data Officer, Hastings Direct
Paul Hollands
Chief Data Officer
Hastings Direct


Sponsored by

15:00 - 15:45 | Webinar discussion

AI & Automation

Moving from automation to AI

CASE STUDY: Successfully applying automation and AI to improve the user and customer experience

  • Conducting an end-to-end process review to establish how processes can be improved
  • Overcoming the data challenges to allow automation to be applied
  • Moving beyond automation to apply AI that will improve speed and deliver efficiency
  • Using A.I and ML to expand the data points used in underwriting to uncover business opportunities, enable predictive analytics and proactive customer engagement

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Tom Clay

Chief Data Scientist

Covéa Insurance

Ed Jones

Strategic CX & Digital Transformation Advisor

Verint Systems

Dr. Annarita Roscino

Group Claims Data & Insight Leader

Zurich Insurance

Sponsored by

16:00 - 16:45 | Webinar discussion

Delivering transformational change

Overcoming the cultural and technological challenges to deliver change

This discussion will explore the key criteria to deliver positive transformational change that improves customer outcomes.

The session will cover:

  • Overcoming legacy mindsets by fostering an environment of collaboration and sharing
  • Fostering change using agile principles
  • Creating cultural change from a top-down approach
  • Designing insurers to be customer-centric through better service and products

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Scott Thomson


Adiona Insurance


Vicki Heslop

Director of Customer Experience

Covéa Insurance


Bart Patrick

Chief Revenue Officer



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