6th October 2020
Seizing the opportunity to transform the claims experience
COVID has supercharged the claims modernisation agenda – now is the time to grasp the opportunity to transform London market claims processes and enhance the client experience.
Both the market (via The future at Lloyd’s initiative) and individual organisations are looking to harness the power of technology and data to improve claims messaging, enable quicker client outcomes, reduce costs and accelerate payments. The key question is HOW do you overcome the operational challenges to achieve these ambitions?
Virtual London Market Claims will provide a series of interactive, online sessions addressing the mission statement of the ‘real world’ London Market Claims conference: “to enhance and improve the claims process to the benefit of all stake holders in the London market claims value chain”.
The format of each session will vary, but they are all ‘live’, interactive and discussion based. Attendees will be able to submit questions and issues to be discussed, both in advance and live on the day. After each session TIN will host a Zoom call where attendees can discuss the session with other participants.
10:00 - 10:40: Keynotes
11:00 - 11:30: Market perspective
12:00 - 12:40: Panel dicussion
14:00 - 14:40: Panel discussion
15:00 – 15:40: Presentation followed by Q&A
16:00 – 16:40: Workshop
The 2019 London Market Claims Annual Report looks at how transformational change in the London Market will impact claims. The announcement of a next generation claims initiative in the Lloyd's 'Future at Lloyd's’ strategy has led organisations to review their digital capabilities in readiness for the upcoming changes.
The report focusses on the challenges currently facing claims and the barriers to modernisation and innovation. We also explore some of the implications of The Future at Lloyd’s strategy and how adopting new technology and fostering innovation is crucial to revitalising the claims process.
Based on the results of the London Market Claims 2019 pre-event survey and in-depth research with insurance leaders, the report identifies clear themes both insurers and brokers are keen to discuss:
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 380 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
Wordley Partnership is a commercial law firm with particular expertise in all aspects of dispute resolution, commercial problem solving and insurance / reinsurance ( coverage and defence of insureds).
The Partners have many years of experience working on some of the most complex and largest (re)insurance disputes across the globe whilst at an international firm based in the City of London. With proven track records they have consolidated that expertise into their own firm. For more information view their stand.
Duck Creek Technologies paves a genuine path to the future for the London Market. Decades of insurance experience underpin advanced technologies specifically designed to accommodate change—giving market entities the ability to navigate uncertainty and capture market opportunities faster than their competitors.
Duck Creek solutions are available standalone or as a full suite. All are available via Duck Creek OnDemand, the provider’s SaaS solution for the insurance industry. For more information, visit www.duckcreek.com and follow us on Twitter @DuckCreekTech
Advent Insurance Management is a Lloyd’s and London Market specialist providing a range of Consulting, Technology and Service offerings. Our focus is in supporting modernisation and transformation with innovative, practical and cost-effective solutions to the challenges facing the market.
We are Market practitioners with a deep understanding of Market processes and compliance which enables us to get to grips with requirements, identify issues and develop and implement solutions quickly.
This expertise and experience, combined with our vision for a claims model fit for the modern age and our powerful, rapid development technology enables faster, lower cost, robust solutions for our clients.
iPipeline is a global technology company providing digital transformation to the financial services industry. Our AlphaTrust solution offers a fully digital document delivery and e-signature experience, ensuring businesses can gain efficiency and remove friction with large volumes of claims and paper-based processes, especially relevant during the current pandemic. Founded in 1995 and with offices across Europe, North America and Canada, iPipeline provides the broadest range of integrated and licensed solutions used by providers, intermediaries, and customers covering policy administration, underwriting, e-signatures, document management, e-quote, e-application and business intelligence.
DOCOsoft is an innovative developer of technology solutions for the global insurance and financial services markets. With over 15 years’ experience, the company’s pedigree is well established in the UK and our software is widely used in the London Insurance market, where we provide highly-effective Claims, Document Management and connectivity solutions.
Many of the leading London Market Insurance companies rely on DOCOsoft for their Claims Management and the product is closely integrated into the infrastructure that supports the London and international insurance market.
Sequel is a leading insurance and reinsurance software specialist delivering powerful, reliable solutions across the market for over 25 years. We are known for our industry expertise, professionalism, and track record for delivering successful transformation programmes on time and on budget. Sequel delivers a modern, powerful, and integrated suite of software that provides full end-to-end management of all insurance and reinsurance business. As a result, our clients are able to grow and better manage their business through greater efficiency, flexibility, and data governance. Our customers are underwriters, brokers and MGAs within the Lloyd’s, companies and international insurance/reinsurance sector.