Virtual TINtech 2022
Leveraging technology to drive innovation, transform the customer experience and enable digital operations
Attend TINtech to hear how industry experts are tackling these and other challenges - and gain the practical insights that will enable your digital strategy to succeed.
- Discover how you successfully drive and enable technology led change in your organisation
- Leverage data, analytics and automation to transform processes and the user experience
- Design and develop digital journeys that delight customers and reduce resolution times… and costs
- Hear from the innovators that will change how you think about insurance in a digital age
Practitioners can register for free for the whole day and attend all six sessions, or choose the ones that will best address your transformation challenges.
AGENDA
09:00 - 10:15 | Keynote presentations
Enabling the Digital Insurer
Overcoming the practical challenges to enable transformational change
There is no doubt that digital transformation has accelerated within insurance over the last two years and there is now an opportunity to build on the progress that has been made. However, there are still huge challenges to overcome if we are going to meet and exceed rising customer expectations and deliver a more efficient operating model.
This session will explore the key areas to deliver your digital ambition including:
- Leveraging digital to develop a deeper relationship with customers
- Harnessing the power of data and analytics to power the organisation
- Effectively blending human resources and automated processes
- Creating more agility to improve the quality and speed of decision making
Group Chief Information Officer
UK & EMEA Insurance Technology Leader
10:30 - 11:30 | Webinar discussion
Digitising the London Market
Modernising traditional processes through Future At Lloyd's & Blueprint II
This session will feature an update from Bob James on the delivery of Blueprint II and will be followed by a discussion on how to overcome the practical challenges to enable a data driven, digital marketplace.
Topics to be covered include:
- Update on the roadmap and timeline to deliver digital solutions for the market
- What are the implications of data standards and the core data record on open market, delegated authority and claims processes?
- Key operational and technological considerations you will need to address in your organisation
- Realising this is just the first step on the digitalisation journey – and acting accordingly
Market Transformation Director
Lloyd’s
Director of Operations
AXIS Capital Holdings
Digital Strategy & Innovation Adviser
12:00 - 13:00 | Webinar discussion
Enhancing the customer experience
Creating a positive experience at every stage of the customer journey
All organisations are looking to leverage digital to create consistent, seamless, omni-channel digital journeys that drive up engagement & improve retention. This session will explore the opportunities and how to overcome the challenges to deliver positive change.
Topics to be covered include:
- Leveraging digital to meet rising customer expectations
- Enabling omni-channel platforms at scale to fuel engagement and brand loyalty
- Effectively using intelligent automation to enable self-service and reduce resolution times
- Using customer insights to delivery additional customer benefits beyond the point of purchase
Insurtech and business transformation leader
esure
Claims Director
Tesco Underwriting
VP of Strategy, Insurance
Smart Communications
14:00 - 14:45 | Webinar discussion
The strategic implications and opportunities of open insurance and new eco-systems
(Re)Building trust, data models and technology infrastructure to enable future business and operating models
The insurance landscape is shifting. Technology and customer data are creating the opportunity to transform traditional insurance products, tailor payment methods and create the ability to engage customers as individuals rather than participants in pooled risks.
Our expert panel will explore the opportunities and threats that open insurance and new eco-systems present, the operational challenges that will need to be overcome to participate in new markets and who will be the winners in this rapidly evolving business environment.
Topics to be covered include:
- Building customer trust that their data will be used in the ‘right’ way and not at a disadvantage to them.
- What is the role of traditional insurance companies in the new eco-system?
- Building technology architecture and an operating model that can ‘plug into’ new distribution partners
- Building capabilities to integrate new, rich data sets that provide behavioural characteristics to engage customers in totally new ways
15:00 - 15:45 | Webinar discussion
AI & Automation
Moving from automation to AI
CASE STUDY: Successfully applying automation and AI to improve the user and customer experience
- Conducting an end-to-end process review to establish how processes can be improved
- Overcoming the data challenges to allow automation to be applied
- Moving beyond automation to apply AI that will improve speed and deliver efficiency
- Using A.I and ML to expand the data points used in underwriting to uncover business opportunities, enable predictive analytics and proactive customer engagement
Chief Data Scientist
Covéa Insurance
Strategic CX & Digital Transformation Advisor
Verint Systems
Group Claims Data & Insight Leader
Zurich Insurance
16:00 - 16:45 | Webinar discussion
Delivering transformational change
Overcoming the cultural and technological challenges to deliver change
This discussion will explore the key criteria to deliver positive transformational change that improves customer outcomes.
The session will cover:
- Overcoming legacy mindsets by fostering an environment of collaboration and sharing
- Fostering change using agile principles
- Creating cultural change from a top-down approach
- Designing insurers to be customer-centric through better service and products
CTO
Adiona Insurance
Director of Customer Experience
Covéa Insurance
Chief Revenue Officer
Genasys
Sponsored by
Main sponsor:
Session Sponsor:
Sponsor:
We help insurers navigate disruption, manage regulatory change and integrate technology to transform and achieve growth. All sectors face challenges. But, in insurance, the list is especially long. Profound regulatory change. Unprecedented opportunity in emerging markets. Lingering economic uncertainty. Technology-driven disruptions. Rising consumer expectations. Intense cost and competitive pressures. Through our services, we can help you address these issues — and embrace innovation and transformation to improve performance and drive long-term growth.
Our global team of professionals combines industry knowledge and technical experience to help with your most pressing issues. Whether through our tax and audit advice or our innovative advisory services, we help insurers explore M&A strategies, adopt new business models, develop new products, embrace technology, optimize customer experience and address shifting workforces.
For more information click here
Genasys is a leading insurance technology company which develops and supports world-class software and services. Our product is a full stack, cloud based, modular insurance solution, which can delivered into P&C, Life, Medical and speciality business, like cyber, marine, aviation. The technology is designed to accommodate Usage Based, On-Demand and Parametric business. Our zero code tools and quick to deploy product distribution technology empowers our clients to drive their businesses.
We believe in providing business solutions, not just software, and therefore we offer flexible commercial models that are designed to support our customer’s businesses and product innovation.
For more information click here
The Financial Services Data Cloud brings together Snowflake’s platform capabilities, Snowflake- and partner-delivered solutions, and industry-critical datasets to help financial services institutions revolutionise how they use data to drive business growth and deliver better customer experiences.
As customer expectations, regulatory requirements, and data volumes rise, the Financial Services Data Cloud helps organisations accelerate their top-line growth and innovation while mitigating risk. Insurance firms can utilise Snowflake’s Financial Services Data Cloud to launch new customer-centric products and services, build fintech platforms of the future, and accelerate their compliance and regulatory compliance.
Snowflake is proud to be working with industry-leading customers like Allianz, AXA, Legal & General, Zurich that are already part of the Financial Services Data Cloud.
For more information click here
Smart Communications provides the platform that leading insurance organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™ for enterprise-scale customer communications and SmartIQ™ for digital forms transformation. Over 250 insurers across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle.
We help Property & Casualty and Life & Annuity insurers extend and complement their core system investments, driving increased new business, improved policyholder satisfaction, and better claims outcomes. Analysts including IDC, Novarica, and Aragon recognize Smart Communications as an industry leader, with Aspire naming us the #1 CCM leader in its Leaderboard assessment.
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Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
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Charles Taylor InsureTech is part of Charles Taylor plc, a leading international provider of professional services to clients across the global insurance market. Charles Taylor employs over 3000 staff in over 100 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa.
Charles Taylor provides professional services to insurers, brokers and insurance clients at all stages of the insurance value chain. Its dedicated technology business, Charles Taylor InsureTech, offers software products built in house or that it has acquired.
Charles Taylor InsureTech was established to help insurance businesses drive change through the delivery of technology enabled solutions. Blending our deep knowledge of insurance with leading edge technical expertise, we deliver agile, future-proof solutions to clients worldwide, enabling them to escape their legacy systems and meet the changing expectations of their clients.
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Luxoft is the analytics and engineering arm of DXC Technology, providing bespoke, end-to-end technology solutions for mission critical systems.
Luxoft is the leader in systems integration for financial services, working with many of the world’s most important firms. From the deployment of insurtech applications to bespoke engineering and everything in between, we partner insurance clients to help them achieve their full potential as industry leaders and recognized innovators.
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Xceedance provides strategic operations support, technology, and data services to drive efficiencies for insurance organisations worldwide. The company helps insurers launch products, implement intelligent technology, deploy advanced analytics, and achieve business process optimisation. Our insurance technology experts assist clients with application and product development, data warehousing, testing, application maintenance, and IT infrastructure support for proprietary, legacy, or new systems.
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Sapiens International Corporation empowers insurers to succeed. The company offers digital software platforms, solutions and services for the P&C; life, pension and annuity; reinsurance; financial & compliance; workers’ compensation and financial markets. With more than 35 years of delivering to over 500 organizations globally, Sapiens satisfies customers’ core, data and digital requirements. Our portfolio includes policy administration, billing and claims; underwriting, illustration and electronic application; reinsurance; and decision management software. Sapiens’ digital suite features customer and agent portals, and an advanced analytics solution. Sapiens’ team of over 3,300 operates in North America, the United Kingdom, EMEA and APAC.
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Exhibitors
HCL Technologies (HCL) empowers global enterprises with technology for the next decade, today. HCL’s Mode 1-2-3 strategy, based on its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship™, enables businesses to transform into next-gen enterprises.
HCL offers its services and products through three business units: IT and Business Services (ITBS), Engineering and R&D Services (ERS) and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in the areas of applications, infrastructure, digital process operations and next generational digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering. P&P provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities and broad global network, HCL delivers holistic services in various industry verticals, categorized as Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences & Healthcare and Public Services.
As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability and education initiatives. For the 12 months ended March 31, 2022, HCL had consolidated revenue of US$11.48 billion. Its nearly 209,000 ideapreneurs operate out of 52 countries.
For more information click here
DOCOsoft’s claims management systems are tailor-made for the Lloyd’s and London market. They seamlessly integrate with market infrastructure like LIRMA, ECF2 Writeback, IMR and GEMINI, and with SCM and PAS software, bringing together policy data, claims, transactions, documents, diaries and approvals in a unified compliant platform.
Our systems harness AI to empower your experts.
From document classification to data ingestion, from risk flagging to workflow optimisation, our AI tools augment skilled claims professionals. Our AI enhances speed, precision and decision-making – empowering, not replacing, human expertise.
Supporting Blueprint Two readiness.
As an active participant in all phases of Blueprint Two development, DOCOsoft relays market feedback, and delivers technical-impact analysis, UAT support, cutover planning and hypercare, to support a seamless digital transformation.
More than 50% of all claims messages in London go through a DOCOsoft system, so when it comes to claims, the London Market runs on DOCOsoft.
For more information click here
Dun & Bradstreet, a leading global provider of business decisioning data and analytics, enables companies around the world to improve their business performance. Dun & Bradstreet’s Data Cloud fuels solutions and delivers insights that empower customers to accelerate revenue, lower cost, mitigate risk, and transform their businesses. Since 1841, companies of every size have relied on Dun & Bradstreet to help them manage risk and reveal opportunity.
For more information click here
Shaping the future of digital business
GFT is a digital transformation pioneer. By leveraging next-generation technologies, we enable clients to boost their productivity with intelligent software solutions. We focus on Digital Finance, Enterprise AI & Data Solutions, and Platform Modernisation.
GFT's strengths include deep technological excellence, a strong ecosystem of partners, and industry expertise. We are agile@scale and boost digital transformation for clients from the finance and insurance sectors. GFT talents create, implement, and manage software applications to enable innovative businesses while complying with regulations.
With locations in 20 markets around the globe, GFT ensures proximity to its clients. We draw on over 35 years of experience and a global team of over 12,000 determined talents. GFT provides them with career opportunities in the most innovative areas of software engineering.
For more information click here
HSO is a Business Transformation Partner with deep Insurance expertise and global reach, leveraging the full power of the Microsoft platform to transform the way you work and improve business performance.
We help insurers modernise business operations, adopt intelligent automation, deliver real-time performance insights and connect with the business and customers - accelerating the impact of digital transformation.
Founded in 1987 and recognised as a trusted advisor, HSO is one of the world's top Microsoft business solution and implementation partners, large enough to serve, small enough to care.
Please let me know if you require anything else.
For more information click here
Choosing the right insurance platform to transform your business is a big decision.
That’s where ICE comes in.
ICE delivers modular, configurable insurance software for both Policy and Claims, enabling insurers to innovate, scale, and adapt quickly in the cloud.
Experienced in multiple lines of business, ICE is proven in launching major insurance brands in weeks, not years.
ICE empowers insurers with the flexibility to deploy only the components they need, when they need them.
For more information click here
Newgen is the leading provider of an AI-first unified digital transformation platform with native process automation, content services, customer engagement, and AI/ML capabilities.
Globally, successful enterprises rely on Newgen’s industry-recognized low code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud.
From onboarding to service requests, lending to underwriting, and for many more use cases across industries, Newgen unlocks simple with speed and agility.
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Quadient helps companies deliver meaningful interactions with current and future customers. A leading and publicly listed company, the Quadient portfolio of CXM technology enables organizations to transform the experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration, visibility into, and orchestration of the customer journey.
Quadient supports thousands of clients and partners worldwide in the banking, financial services, insurance, and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.
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Quantexa is a contextual decision intelligence software and solutions company that empowers organizations to make faster, more trusted operational decisions at scale. It connects billions of data records to provide a single, enterprise view of data, enriched with the network of relevant, real-world relationships.
Quantexa is a global business with offices in London, New York, Boston, Brussels, Toronto, Singapore, Melbourne and Sydney.
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Socotra provides a modern core platform to the insurance industry, bringing unparalleled speed, agility, and efficiency to carriers, insurtechs, and MGAs.
The platform is best known for its advanced cloud-native technology and standardized, public, open APIs that enable clients to innovate quickly and stay competitive in a fast changing market.
The company recently introduced its App MarketPlace, which is an industry breakthrough because it provides instant integration to an expanding community of data and service providers that enhances the Socotra core platform.
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Headquartered in Santa Clara, CA, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world's leading enterprises.
With a focus on providing digital engineering services including product engineering & development, cloud services, quality engineering, DevSecOps, data & analytics, digital experience, cybersecurity, and AI & LLM engineering, Encora's vertical capabilities extend across hitech, healthcare & life sciences, retail & CPG, energy & utilities, banking, financial services & insurance, travel, hospitality & logistics, telecom & media, automotive, and other specialized industries.
With 9,500 associates in 40 offices and delivery centers across the U.S., Canada, Europe, Latin America, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale from India. Encora's cloud-first, data-first, AI-first approach enables clients to create differentiated enterprise value through accelerated digital transformation.
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Intelligent Automation for Insurance: Accelerate Transformation Across Claims, Underwriting, Customer Experience and the Back Office.
We work with insurance companies worldwide, going beyond RPA to provide intelligent automation that enables them to meet their strategic business priorities, support their people, and create exceptional customer experiences.
We can do the same for you
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TIW Group provides Integrated Digital Solutions and Consultancy for the Global Insurance Industry.
Our secure digital solutions help Brokers, Carriers, MGAs and Third Parties comply with regulatory requirements and ensure data and document integrity in a collaborative world.
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Verisk Specialty Business Solutions has been a leading industry software specialist for over 25 years, delivering impactful, reliable solutions that provide end-to-end management to the insurance and reinsurance markets. As part of Verisk, a global organisation that is synonymous with industry innovation and driven by leading experts in their field, we have a strong track record for delivering successful transformation programmes for underwriters, brokers and MGAs within the Lloyd’s, companies and international insurance/reinsurance sector.
As Verisk Speciality Business Solutions, we continue to invest heavily in product evolution, working closely with our clients on a growing range of class-leading, end-to-end solutions. We strive to continually enhance client experiences and better inform risk decisions and as part of Verisk, we have an unrivalled team of insurance industry experts around the world with access to data-driven insights across the Verisk network. We are firmly focused on the future to help you see a world of opportunities.
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Formed in 2014 by a team of proven FinTech entrepreneurs, we are a FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation, globally.
Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries, covering over 100 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants.
Our market-leading treasury optimisation service brings complete control and transparency to insurers, enabling over 80% of their funds to be brought back into a regulated environment so their money is in the right place, at the right time, to make that all important payment, fast, at the time their customers need it most.
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Web Connectivity Limited (WCL), a Zywave company, is a SaaS-based business solutions organisation based in London, servicing the Large Commercial and Reinsurance markets across 12 countries including London, US, Bermuda, as well as Europe and Asia.
WCL have been the best of breed provider of ACORD messaging, globally and across the (Re)Insurance value chain, since 2003, and have existing partner relationships with many of the largest global Carriers and Brokers in the market. They are a key contributor and enabler of Global market modernisation programs such as Blueprint 2 and Ruschlikon.
WCL supports the entire insurance lifecycle:
- Placing (acquisition and aggregation of data and documents from eTrade platforms including Whitespace, PPL, and Placing Hub, as well as Broker proprietary portals)
- Accounting and Settlement (EBOT messaging – both Bureau and Non-Bureau)
- Claims (ECOT for Non-Bureau and ECF Writeback for London)
WCL automates the electronic exchange of data and documents between brokers and carriers, thereby improving client service, increasing process efficiency and productivity, and reducing cost. Their solutions have transacted and processed more ACORD messages than any other independent system globally.
More than 80 insurance organisations, including the majority of Lloyd’s Managing Agents and the world’s largest brokering carrier firms, use WCL to transform their business processes.
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Acini’s team of experts, with in-depth, practical business and technology experience, works with insurance companies, managing agents, MGAs, brokers and the entire value chain in the London market. They focus on the end customer experience, and the best technology and architecture fit for each client’s specific purpose.
Acini’s team consists of Analysts, Developers, Testers, Project Managers and Product Owners. Customers either ask us them to augment their teams or run end-to-end projects.
In their previous roles the Acini team has worked with many different international insurers (in the USA, UK, Germany, Italy, Poland, Belgium, France as well as London Market / specialty carriers) where they honed our insurance specifics skills and capabilities. One of their several original tools, powered by AI is designed to automate claims intake from documents.
Acini ran and were responsible for various projects including business transformations, policy admin/billing/claims platforms replacement, digital portals, integrations, reconciliations, reporting and London Market messaging.
The name Acini comes from Latin word acinus which means ‘berry’ or a ‘cluster of cells’: Acini is about many independent teams or team members working together to bring more value for their customers, and symbolises their trust in the network effect.
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