21st June 2022
Virtual TINtech 2022
Leveraging technology to drive innovation, transform the customer experience and enable digital operations
Attend TINtech to hear how industry experts are tackling these and other challenges - and gain the practical insights that will enable your digital strategy to succeed.
- Discover how you successfully drive and enable technology led change in your organisation
- Leverage data, analytics and automation to transform processes and the user experience
- Design and develop digital journeys that delight customers and reduce resolution times… and costs
- Hear from the innovators that will change how you think about insurance in a digital age
Practitioners can register for free for the whole day and attend all six sessions, or choose the ones that will best address your transformation challenges.
AGENDA
09:00 - 10:15 | Keynote presentations
Enabling the Digital Insurer
Overcoming the practical challenges to enable transformational change
There is no doubt that digital transformation has accelerated within insurance over the last two years and there is now an opportunity to build on the progress that has been made. However, there are still huge challenges to overcome if we are going to meet and exceed rising customer expectations and deliver a more efficient operating model.
This session will explore the key areas to deliver your digital ambition including:
- Leveraging digital to develop a deeper relationship with customers
- Harnessing the power of data and analytics to power the organisation
- Effectively blending human resources and automated processes
- Creating more agility to improve the quality and speed of decision making
Group Chief Information Officer
UK & EMEA Insurance Technology Leader
Sponsored by:
10:30 - 11:30 | Webinar discussion
Digitising the London Market
Modernising traditional processes through Future At Lloyd's & Blueprint II
This session will feature an update from Bob James on the delivery of Blueprint II and will be followed by a discussion on how to overcome the practical challenges to enable a data driven, digital marketplace.
Topics to be covered include:
- Update on the roadmap and timeline to deliver digital solutions for the market
- What are the implications of data standards and the core data record on open market, delegated authority and claims processes?
- Key operational and technological considerations you will need to address in your organisation
- Realising this is just the first step on the digitalisation journey – and acting accordingly
Market Transformation Director
Lloyd’s
Director of Operations
AXIS Capital Holdings
Digital Strategy & Innovation Adviser
12:00 - 13:00 | Webinar discussion
Enhancing the customer experience
Creating a positive experience at every stage of the customer journey
All organisations are looking to leverage digital to create consistent, seamless, omni-channel digital journeys that drive up engagement & improve retention. This session will explore the opportunities and how to overcome the challenges to deliver positive change.
Topics to be covered include:
- Leveraging digital to meet rising customer expectations
- Enabling omni-channel platforms at scale to fuel engagement and brand loyalty
- Effectively using intelligent automation to enable self-service and reduce resolution times
- Using customer insights to delivery additional customer benefits beyond the point of purchase
Insurtech and business transformation leader
esure
Claims Director
Tesco Underwriting
VP of Strategy, Insurance
Smart Communications
Sponsored by:
14:00 - 14:45 | Webinar discussion
The strategic implications and opportunities of open insurance and new eco-systems
(Re)Building trust, data models and technology infrastructure to enable future business and operating models
The insurance landscape is shifting. Technology and customer data are creating the opportunity to transform traditional insurance products, tailor payment methods and create the ability to engage customers as individuals rather than participants in pooled risks.
Our expert panel will explore the opportunities and threats that open insurance and new eco-systems present, the operational challenges that will need to be overcome to participate in new markets and who will be the winners in this rapidly evolving business environment.
Topics to be covered include:
- Building customer trust that their data will be used in the ‘right’ way and not at a disadvantage to them.
- What is the role of traditional insurance companies in the new eco-system?
- Building technology architecture and an operating model that can ‘plug into’ new distribution partners
- Building capabilities to integrate new, rich data sets that provide behavioural characteristics to engage customers in totally new ways
Sponsored by:
15:00 - 15:45 | Webinar discussion
AI & Automation
Moving from automation to AI
CASE STUDY: Successfully applying automation and AI to improve the user and customer experience
- Conducting an end-to-end process review to establish how processes can be improved
- Overcoming the data challenges to allow automation to be applied
- Moving beyond automation to apply AI that will improve speed and deliver efficiency
- Using A.I and ML to expand the data points used in underwriting to uncover business opportunities, enable predictive analytics and proactive customer engagement
Chief Data Scientist
Covéa Insurance
Strategic CX & Digital Transformation Advisor
Verint Systems
Group Claims Data & Insight Leader
Zurich Insurance
Sponsored by:
16:00 - 16:45 | Webinar discussion
Delivering transformational change
Overcoming the cultural and technological challenges to deliver change
This discussion will explore the key criteria to deliver positive transformational change that improves customer outcomes.
The session will cover:
- Overcoming legacy mindsets by fostering an environment of collaboration and sharing
- Fostering change using agile principles
- Creating cultural change from a top-down approach
- Designing insurers to be customer-centric through better service and products
CTO
Adiona Insurance
Director of Customer Experience
Covéa Insurance
Chief Revenue Officer
Genasys
Sponsored by:
Sponsored by
Main sponsor:
We help insurers navigate disruption, manage regulatory change and integrate technology to transform and achieve growth. All sectors face challenges. But, in insurance, the list is especially long. Profound regulatory change. Unprecedented opportunity in emerging markets. Lingering economic uncertainty. Technology-driven disruptions. Rising consumer expectations. Intense cost and competitive pressures. Through our services, we can help you address these issues — and embrace innovation and transformation to improve performance and drive long-term growth.
Our global team of professionals combines industry knowledge and technical experience to help with your most pressing issues. Whether through our tax and audit advice or our innovative advisory services, we help insurers explore M&A strategies, adopt new business models, develop new products, embrace technology, optimize customer experience and address shifting workforces.
Session Sponsor:
The Financial Services Data Cloud brings together Snowflake’s platform capabilities, Snowflake- and partner-delivered solutions, and industry-critical datasets to help financial services institutions revolutionise how they use data to drive business growth and deliver better customer experiences.
As customer expectations, regulatory requirements, and data volumes rise, the Financial Services Data Cloud helps organisations accelerate their top-line growth and innovation while mitigating risk. Insurance firms can utilise Snowflake’s Financial Services Data Cloud to launch new customer-centric products and services, build fintech platforms of the future, and accelerate their compliance and regulatory compliance.
Snowflake is proud to be working with industry-leading customers like Allianz, AXA, Legal & General, Zurich that are already part of the Financial Services Data Cloud.
Genasys is a leading insurance technology company which develops and supports world-class software and services. Our product is a full stack, cloud based, modular insurance solution, which can delivered into P&C, Life, Medical and speciality business, like cyber, marine, aviation. The technology is designed to accommodate Usage Based, On-Demand and Parametric business. Our zero code tools and quick to deploy product distribution technology empowers our clients to drive their businesses.
We believe in providing business solutions, not just software, and therefore we offer flexible commercial models that are designed to support our customer’s businesses and product innovation.
https://www.genasystech.com/
Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalised, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.
Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMM™, forms transformation capabilities made possible by SmartIQ™ and the trade documentation expertise of SmartDX™ In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry.
Verint is "The Customer Engagement Company." We help organisations simplify and modernise the way they engage customers through their contact center, branch, back office and marketing departments. Our market-leading broad portfolio of cloud and hybrid solutions is designed with the latest artificial intelligence and advanced analytics technologies to deliver greater automation and shared intelligence that drives real business impact. Verint is your partner to make customer engagement a strategic advantage and a strong competitive differentiator for your organisation. With over two decades of experience helping more than 10,000 organisations worldwide create lasting value, we’re a global leader in customer engagement.
Sponsor:
UiPath has a vision to deliver the Fully Automated Enterprise, one where companies use automation to unlock their greatest potential.
Only UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to scale digital business operations at unprecedented speed.
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 380 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
Charles Taylor InsureTech is part of Charles Taylor plc, a leading international provider of professional services to clients across the global insurance market. Charles Taylor employs over 3000 staff in over 100 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa.
Charles Taylor provides professional services to insurers, brokers and insurance clients at all stages of the insurance value chain. Its dedicated technology business, Charles Taylor InsureTech, offers software products built in house or that it has acquired.
Charles Taylor InsureTech was established to help insurance businesses drive change through the delivery of technology enabled solutions. Blending our deep knowledge of insurance with leading edge technical expertise, we deliver agile, future-proof solutions to clients worldwide, enabling them to escape their legacy systems and meet the changing expectations of their clients.
Luxoft is the analytics and engineering arm of DXC Technology, providing bespoke, end-to-end technology solutions for mission critical systems.
Luxoft is the leader in systems integration for financial services, working with many of the world’s most important firms. From the deployment of insurtech applications to bespoke engineering and everything in between, we partner insurance clients to help them achieve their full potential as industry leaders and recognized innovators.
Xceedance provides strategic operations support, technology, and data services to drive efficiencies for insurance organisations worldwide. The company helps insurers launch products, implement intelligent technology, deploy advanced analytics, and achieve business process optimisation. Our insurance technology experts assist clients with application and product development, data warehousing, testing, application maintenance, and IT infrastructure support for proprietary, legacy, or new systems.
Mindtree is a global technology consulting and services company, helping enterprises marry scale with agility to achieve competitive advantage. “Born digital,” in 1999 and now a Larsen & Toubro Group Company, Mindtree enables IT to move at the speed of business, leveraging emerging technologies and the efficiencies of continuous delivery to spur business innovation. Operating in more than 15 countries across the world with 275+ enterprise client engagements, we’re consistently regarded as one of the best places to work, embodied every day by our winning culture made up of over 22,000 entrepreneurial, collaborative and dedicated “Mindtree Minds.”
Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Salesforce enables companies of every size and industry to take advantage of powerful technologies to connect to their customers in a whole new way. They are coming to us as their trusted advisor, and together we are transforming their businesses around the customer.
Salesforce Customer 360 is our vision for how we help customers with their digital transformations. It’s an integrated CRM platform that unites marketing, sales, commerce, service and more to give companies a single source of truth about their customers.
Salesforce will power more than 2 trillion B2B and B2C transactions this year for more than 150,000 companies and millions of Trailblazers--the individuals and their organizations who are using Salesforce to drive innovation, grow their careers, transform their businesses and give back to the community. Salesforce is committed to a set of core values--trust, customer success, innovation, and equality of every human being.
Salesforce is one of the leaders on Fortune’s World's Best Workplaces list, and Forbes has ranked the company one of the world's most innovative companies for nine years in a row. For information, please visit salesforce.com/uk.
Sapiens International Corporation empowers insurers to succeed. The company offers digital software platforms, solutions and services for the P&C; life, pension and annuity; reinsurance; financial & compliance; workers’ compensation and financial markets. With more than 35 years of delivering to over 500 organizations globally, Sapiens satisfies customers’ core, data and digital requirements. Our portfolio includes policy administration, billing and claims; underwriting, illustration and electronic application; reinsurance; and decision management software. Sapiens’ digital suite features customer and agent portals, and an advanced analytics solution. Sapiens’ team of over 3,300 operates in North America, the United Kingdom, EMEA and APAC.
Exhibitors
Our team of experts with in-depth, practical business and technology experience works with insurance companies, managing agents, MGAs, brokers and the entire value chain in the London market. We focus on the end customer experience and the best technology and architecture fit for each client’s specific purpose.
Our team consists of Analysts, Developers, Testers, Project Managers and Product Owners. Customers either ask us to augment their teams or run end-to-end projects.
In our previous roles the Acini team has worked with many different international insurers (in the USA, UK, Germany, Italy, Poland, Belgium as well as London Market / specialty carriers) where we honed our insurance specifics skills and capabilities.
We ran and were responsible for various projects including business transformations, policy admin/billing/claims platforms replacement, digital portals, integrations, reconciliations, reporting and London Market messaging.
Our name Acini comes from Latin word acinus which means ‘berry’ or ‘cluster of cells’: Acini is about many independent teams or team members working together to bring more value for our customers. It also stands for our approach that everyone can make a decision as long as one can take responsibility for it, and symbolises our trust in the network effect.
For more information click here
Socotra is bringing transparency and accessibility to insurance technology. With Socotra’s modern core platform, global insurers and MGA insurtechs can accelerate product development, reduce maintenance costs, and improve customer experiences.
Socotra provides open APIs, a product-agnostic data model, and out-of-the-box capabilities to manage the entire policy lifecycle, making insurance innovation faster, easier, and more affordable.
Founded in 2006, Softelligence enables organisations in the Insurance and Banking industries to accelerate data-driven growth with next generation InsurTech through automation, AI and machine learning. We have extensive industry knowledge and a broad expertise in digital projects covering paperless quote and bind flows, automation of the claims process through AI, fraud detection using machine learning algorithms across personal and commercial lines, corporate and specialty. From data to insights with compelling dashboards, from manual processes and forms to pure digital customer journeys, Softelligence is the partner of choice for many Top-Tier Insurers and Banks in Europe and North-America.
Sollers Consulting is an international business advisory and software implementation specialist supporting the financial industry in business transformations. Sollers Consulting Teams have supported over 80 financial groups in enhancing their digital capabilities. Among the companies partnering with Sollers Consulting are Allianz, Axa, LV=, Beazley, BNP Paribas Cardif, Basler, Generali, Zurich, Santander Consumer Bank, ING and many more including a large group of managing agents at Lloyd’s.
Sollers Consulting specialises in IT systems, helping insurers, banks and leasing companies to transform and adapt to new technologies. The company offers RIFE, a digital platform designed for the needs of the insurance industry. Sollers Consulting cooperates with more than 15 technology providers such as Guidewire Software, TIA Technology, Fadata, Oracle, AWS or Microsoft.
Over 600 business and IT specialists from Warsaw, Lublin, Poznan, Cologne, Paris and Tokyo are helping financial institutions in Great Britain, Germany, Poland, Scandinavia and many other countries to reap the benefits of digitalisation.
SS&C Technologies is a leading provider of mission critical, cloud-based software available via a flexible, on-demand delivery model that helps insurance companies operate better, faster, and more efficiently.
Founded in 1986, the company is home to 22,000+ employees across 150 office locations in 35 countries globally. With 18,000+ clients across spanning the financial services and health industries, customer needs and requirements are always at the forefront of our strategy.
Built on SS&C’s reputation as an end-to-end solutions provider, SS&C Intelligent Automation Solutions delivers a unified suite of technologies – from an award-winning digital workflow solution and AI-driven document automation technology – to accelerate straight-through processing in complex, highly regulated environments such as insurance, banking, financial services, and health.
TIW provides middle office solutions for Brokers, Insurers, and MGAs in the London Insurance Market, improving efficiency, security, regulation, user experience, and customer service.
Clients choose TIW for our highly affordable best-in-class technology services:
- ECM (Enterprise Content Management) for Insurance: configured from the ground up for productivity, security, and resilience based on the leading ECM platform ContentSuite from OpenText and integrated into workflow and back office systems
- Award-winning, fully managed, ACORD Market Messaging: helping make the shift to straight-through-processing
- Consulting services based on long-term London Market experience that can transform how you engage with clients, colleagues and partners
TIW are industry insiders with the knowledge of what Speciality insurance operational-effectiveness looks like. TIW has the vision, ability, and capacity to support you in achieving your goals.
From February 2022 Sequel has changed its name to Verisk for an integrated future and to further enhance our position as a leading insurance and reinsurance software specialist.
As part of a global organisation that is synonymous with industry innovation and driven by leading experts in their field, we collectively have a strong track record for delivering successful transformation programmes for underwriters, brokers and MGAs within the Lloyd’s, companies and international insurance/reinsurance sector.
As Verisk Specialty Business Solutions, we continue to invest heavily in product evolution, working closely with our clients on a growing range of class-leading, end-to-end solutions within the Sequel product range – We strive to continually enhance client experiences and better inform risk decisions.
Vitesse is a fintech company that provides international payment services and treasury management solutions to insurance companies and corporates through a dual-regulated globally-distributed payment network. With a single integration, businesses gain access to domestic routing, leveraging lower payment costs and delivering payments seamlessly.
Web Connectivity Limited (WCL), a Zywave company, is software business based in London that improves the flow of business in (re)insurance markets worldwide.
Brokers, insurers, reinsurers and service providers all rely on our range of technologies to transform their business processes and improve workflows.
WCL supports the entire insurance lifecycle:
- Placing (including Whitespace, PPL and SDC integrations)
- Accounting and Settlement (EBOT messaging – both Bureau and Non-Bureau)
- Claims (ECOT and Writeback)
Quantexa is a contextual decision intelligence software and solutions company that empowers organizations to make faster, more trusted operational decisions at scale. It connects billions of data records to provide a single, enterprise view of data, enriched with the network of relevant, real-world relationships.
Quantexa is a global business with offices in London, New York, Boston, Brussels, Toronto, Singapore, Melbourne and Sydney.
Quadient helps companies deliver meaningful interactions with current and future customers. A leading and publicly listed company, the Quadient portfolio of CXM technology enables organizations to transform the experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration, visibility into, and orchestration of the customer journey.
Quadient supports thousands of clients and partners worldwide in the banking, financial services, insurance, and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.
AuraQ provide innovative, bespoke technology solutions for the global insurance and financial services markets.
Supporting insurers who aspire to differentiate themselves in a rapidly evolving marketplace, our mission is to enable our clients’ digital vision, helping them achieve the most efficient and effective ways of working. We help redefine the customer experience while also automating insurance workflows and facilitating the modernisation and integration of legacy systems.
AuraQ has worked with a host of leading UK insurers. Our market-leading solutions are built on agile low-code technology which accelerates the digital transformation journey, supports future growth and is proven to rapidly provide considerable value to the business.
DOCOsoft is an innovative developer of technology solutions for the global insurance and financial services markets. With over 15 years’ experience, the company’s pedigree is well established in the UK and our software is widely used in the London Insurance market, where we provide highly-effective Claims, Document Management and connectivity solutions.
Many of the leading London Market Insurance companies rely on DOCOsoft for their Claims Management and the product is closely integrated into the infrastructure that supports the London and international insurance market.
Dun & Bradstreet, a leading global provider of business decisioning data and analytics, enables companies around the world to improve their business performance. Dun & Bradstreet’s Data Cloud fuels solutions and delivers insights that empower customers to accelerate revenue, lower cost, mitigate risk, and transform their businesses. Since 1841, companies of every size have relied on Dun & Bradstreet to help them manage risk and reveal opportunity.
GFT is driving the digital transformation of the world’s leading companies in the financial and insurance sectors, offering strong consulting and development skills across pioneering technologies, such as cloud engineering, artificial intelligence, mainframe modernisation, blockchain and the Internet of Things.
Currently leading one of the largest Guidewire cloud implementations, with six centres of Guidewire specialisation worldwide and three Guidewire innovation awards, GFT is the natural choice for help in taking Guidewire to the cloud. Customer satisfaction is our priority; our experience and bespoke tooling ensure the success of your cloud transformation. Located in more than 15 countries, GFT employs 9,000 people.
To find out more, please visit gft.com/gwcloud.
HSO is a Business Transformation Partner with deep Insurance expertise and global reach, leveraging the full power of the Microsoft platform to transform the way you work and improve business performance.
We help insurers modernise business operations, adopt intelligent automation, deliver real-time performance insights and connect with the business and customers - accelerating the impact of digital transformation.
Founded in 1987 and recognised as a trusted advisor, HSO is one of the world's top Microsoft business solution and implementation partners, large enough to serve, small enough to care.
Please let me know if you require anything else.
ICE InsureTech is an insurance software business providing award-winning Policy Administration and Claims Management solutions. The key components – ICE Policy, ICE Claims, ICE Billing, ICE Digital, ICE Analytics - collectively cover the entire journey of an insurance customer. The components are completely flexible, so you can pick and choose which services to implement.
We work with Insurers/MGAs, Start-ups/Disruptors, TPAs and Claims Management companies. Our ICE solutions enable successful implementations in weeks not years, are cloud native by design, open business APIs, no code configuration, and are proven, scalable and robust.
The ICE solution is fully IoT enabled, covering all lines of business, including connected car/telematics/property, across both personal and commercial insurance.
The Insurance Charities – your dedicated industry charity
Each year we help hundreds of current and former insurance employees and their families in times of need. We can help with one-off payments, such as household repairs, provide on-going financial help and give practical support to those with health, money, and housing concerns.
Working throughout the UK and Ireland, we gave out over £912k in 2020/2021. We understand adversity can affect anyone and turn their life upside down. We want to make sure no insurance employee in need of our help misses out.
Newgen is the leading provider of a unified digital transformation platform with native process automation, content services, and communication management capabilities.
Globally, successful enterprises rely on Newgen’s industry-recognized low code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud.
From onboarding to service requests, lending to underwriting, and for many more use cases across industries. Newgen unlocks simple with speed and agility.
HCL Technologies (HCL) empowers global enterprises with technology for the next decade, today. HCL’s Mode 1-2-3 strategy, based on its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship™, enables businesses to transform into next-gen enterprises.
HCL offers its services and products through three business units: IT and Business Services (ITBS), Engineering and R&D Services (ERS) and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in the areas of applications, infrastructure, digital process operations and next generational digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering. P&P provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities and broad global network, HCL delivers holistic services in various industry verticals, categorized as Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences & Healthcare and Public Services.
As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability and education initiatives. For the 12 months ended March 31, 2022, HCL had consolidated revenue of US$11.48 billion. Its nearly 209,000 ideapreneurs operate out of 52 countries.