16th March 2021
Virtual Digital Claims Spring 2021
Transforming claims culture, mindsets and technology
Digital Claims focuses on how digital can unlock and enable better claims processes, drive innovation and deliver the strategic value of claims to the organisation. This year, more than any other, there is an opportunity to build on the ‘move to digital’ that COVID has forced and transformation claims service and operations to improve the customer experience and deliver efficiencies.
Topics to be covered:
- Leveraging digital to improve the customer claims journey
- Unlocking the potential of unprecedented levels of data to identify flaws in the existing claims value chain
- The implication of the next generation of digital technology – AI, robotics, cloud and autonomous vehicles
- Transforming claims through digital – the implications for skills, capabilities and traditional claims processes
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Read the Virtual Digital Claims report here »
AGENDA
10:00 - 11:00 | Keynote Presentations
Rethinking claims for a digital age
Leveraging digital to achieve your claims operating model
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Sponsored by:
11:00 - 12:00 | Panel discussion
Leveraging digital to transform claims operations
Overcoming legacy technology and reducing complexity to improve CX and efficiency
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Sponsored by:
12:00 - 13:00 | CASE STUDY
Using claims data and analytics to improve claims insights & outcomes
Increasing claims service and delivering efficiencies
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Sponsored by:
Lunch
14:00 - 15:00 | Panel discussion
Leveraging digital to transform claims customer journeys
Delivering omni-channel experiences that drive engagement and retention
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Sponsored by:
15:00 - 16:00 | Digital claims clinic
Delivering next generation claims
Innovating and transforming claims now to deliver the future claims customer experience
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Sponsored by:
16:00 - 17:00 | CASE STUDY
Staying ahead of the game: streamlining document production and processing in claims
Key criteria to improve the customer experience and reduce costs
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Sponsored by:
Sponsored by
Main sponsor:
ABBYY is a Digital Intelligence company. We provide a Digital Intelligence platform that enables organizations to gain a complete understanding of their business. The platform is designed to allow organizations to deploy solutions in standalone configurations or as a tightly integrated extension of industry-leading RPA, BPM and packaged application solutions.
ABBYY technologies are used by more than 5,000 companies, including many of the Fortune 500 in finance, insurance, transportation and logistics, healthcare and other industries. ABBYY is recognized as a market leader in Intelligent Document Processing (IDP) and Process Discovery & Mining for driving impact where it matters most: customer experience, effectiveness, profitability and competitive advantage.
Session Sponsor:
Duck Creek Technologies paves a genuine path to the future for the London Market. Decades of insurance experience underpin advanced technologies specifically designed to accommodate change—giving market entities the ability to navigate uncertainty and capture market opportunities faster than their competitors.
Duck Creek solutions are available standalone or as a full suite. All are available via Duck Creek OnDemand, the provider’s SaaS solution for the insurance industry. For more information, visit www.duckcreek.com and follow us on Twitter @DuckCreekTech
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 380 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
EXL (NASDAQ: EXLS) is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance. Headquartered in New York, EXL has more than 31,700 professionals in locations throughout the United States, the UK, Europe, India, the Philippines, Colombia, Australia and South Africa. EXL serves multiple industries including insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics, media and retail, among others.
We help insurers navigate disruption, manage regulatory change and integrate technology to transform and achieve growth. All sectors face challenges. But, in insurance, the list is especially long. Profound regulatory change. Unprecedented opportunity in emerging markets. Lingering economic uncertainty. Technology-driven disruptions. Rising consumer expectations. Intense cost and competitive pressures. Through our services, we can help you address these issues — and embrace innovation and transformation to improve performance and drive long-term growth.
Our global team of professionals combines industry knowledge and technical experience to help with your most pressing issues. Whether through our tax and audit advice or our innovative advisory services, we help insurers explore M&A strategies, adopt new business models, develop new products, embrace technology, optimize customer experience and address shifting workforces.
Nuance Communications is a world leader in conversational AI innovations that brings intelligence to everyday work and life. Nuance delivers solutions that understand, analyse, and respond to people – amplifying human intelligence to increase productivity and security.
With decades of domain and AI expertise, Nuance works with thousands of organisations globally across legal, healthcare and financial services & insurance, education, telecommunications, public services, and retail – to create stronger relationships and better experiences for their customers and workforce.
Exhibitors
TIW provides middle office solutions for Brokers, Insurers, and MGAs in the London Insurance Market, improving efficiency, security, regulation, user experience, and customer service.
Clients choose TIW for our highly affordable best-in-class technology services:
- ECM (Enterprise Content Management) for Insurance: configured from the ground up for productivity, security, and resilience based on the leading ECM platform ContentSuite from OpenText and integrated into workflow and back office systems
- Award-winning, fully managed, ACORD Market Messaging: helping make the shift to straight-through-processing
- Consulting services based on long-term London Market experience that can transform how you engage with clients, colleagues and partners
TIW are industry insiders with the knowledge of what Speciality insurance operational-effectiveness looks like. TIW has the vision, ability, and capacity to support you in achieving your goals.