Virtual Digital Claims Spring 2021
Transforming claims culture, mindsets and technology
Digital Claims focuses on how digital can unlock and enable better claims processes, drive innovation and deliver the strategic value of claims to the organisation. This year, more than any other, there is an opportunity to build on the ‘move to digital’ that COVID has forced and transformation claims service and operations to improve the customer experience and deliver efficiencies.
Topics to be covered:
- Leveraging digital to improve the customer claims journey
- Unlocking the potential of unprecedented levels of data to identify flaws in the existing claims value chain
- The implication of the next generation of digital technology – AI, robotics, cloud and autonomous vehicles
- Transforming claims through digital – the implications for skills, capabilities and traditional claims processes
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AGENDA
10:00 - 11:00 | Keynote Presentations
Rethinking claims for a digital age
Leveraging digital to achieve your claims operating model
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11:00 - 12:00 | Panel discussion
Leveraging digital to transform claims operations
Overcoming legacy technology and reducing complexity to improve CX and efficiency
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12:00 - 13:00 | CASE STUDY
Using claims data and analytics to improve claims insights & outcomes
Increasing claims service and delivering efficiencies
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Lunch
14:00 - 15:00 | Panel discussion
Leveraging digital to transform claims customer journeys
Delivering omni-channel experiences that drive engagement and retention
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15:00 - 16:00 | Digital claims clinic
Delivering next generation claims
Innovating and transforming claims now to deliver the future claims customer experience
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16:00 - 17:00 | CASE STUDY
Staying ahead of the game: streamlining document production and processing in claims
Key criteria to improve the customer experience and reduce costs
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Sponsored by
Session Sponsor:
Duck Creek Technologies paves a genuine path to the future for the London Market. Decades of insurance experience underpin advanced technologies specifically designed to accommodate change—giving market entities the ability to navigate uncertainty and capture market opportunities faster than their competitors.
Duck Creek solutions are available standalone or as a full suite. All are available via Duck Creek OnDemand, the provider’s SaaS solution for the insurance industry. For more information, visit www.duckcreek.com and follow us on Twitter @DuckCreekTech
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Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
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We help insurers navigate disruption, manage regulatory change and integrate technology to transform and achieve growth. All sectors face challenges. But, in insurance, the list is especially long. Profound regulatory change. Unprecedented opportunity in emerging markets. Lingering economic uncertainty. Technology-driven disruptions. Rising consumer expectations. Intense cost and competitive pressures. Through our services, we can help you address these issues — and embrace innovation and transformation to improve performance and drive long-term growth.
Our global team of professionals combines industry knowledge and technical experience to help with your most pressing issues. Whether through our tax and audit advice or our innovative advisory services, we help insurers explore M&A strategies, adopt new business models, develop new products, embrace technology, optimize customer experience and address shifting workforces.
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Exhibitors
TIW Group provides Integrated Digital Solutions and Consultancy for the Global Insurance Industry.
Our secure digital solutions help Brokers, Carriers, MGAs and Third Parties comply with regulatory requirements and ensure data and document integrity in a collaborative world.
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