Virtual Digital Claims Spring 2021

Transforming claims culture, mindsets and technology

Digital Claims focuses on how digital can unlock and enable better claims processes, drive innovation and deliver the strategic value of claims to the organisation. This year, more than any other, there is an opportunity to build on the ‘move to digital’ that COVID has forced and transformation claims service and operations to improve the customer experience and deliver efficiencies.

Topics to be covered:

  • Leveraging digital to improve the customer claims journey
  • Unlocking the potential of unprecedented levels of data to identify flaws in the existing claims value chain
  • The implication of the next generation of digital technology – AI, robotics, cloud and autonomous vehicles
  • Transforming claims through digital – the implications for skills, capabilities and traditional claims processes

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10:00 - 11:00 | Keynote Presentations

Rethinking claims for a digital age

Leveraging digital to achieve your claims operating model

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Ian Thompson
Group Chief Claims Officer
Zurich Insurance
Eileen Potter
Solution Marketing Manager, Insurance
Sponsored by

11:00 - 12:00 | Panel discussion

Leveraging digital to transform claims operations

Overcoming legacy technology and reducing complexity to improve CX and efficiency

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Jeremy Trott
Claims Director
Ecclesiastical Insurance Group
Bart Patrick
Managing Director, Europe
Duck Creek Technologies
Sponsored by

12:00 - 13:00 | CASE STUDY

Using claims data and analytics to improve claims insights & outcomes

Increasing claims service and delivering efficiencies

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Peter Smith 
Claims Director
Peter Jackson
Former Director, Group Data Science
Legal & General
Daniele Groves
Strategic Programs Director, Product Development
Guidewire Software
Sponsored by


14:00 - 15:00 | Panel discussion

Leveraging digital to transform claims customer journeys

Delivering omni-channel experiences that drive engagement and retention

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Christine Matthews
Head of Claims
Bought By Many
Amy Brettell
Head of Customer, UK Claims
Zurich Insurance UK
Rohan Regis
Vice President Insurance, UK & Europe
Sponsored by

15:00 - 16:00 | Digital claims clinic

Delivering next generation claims

Innovating and transforming claims now to deliver the future claims customer experience

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Ellie Mickleburgh
Former Marketing Director
Ageas Insurance
Reid Bailey
Transformation Director
Kajal Vakas
Insurance Technology Manager
Sponsored by

16:00 - 17:00 | CASE STUDY

Staying ahead of the game: streamlining document production and processing in claims

Key criteria to improve the customer experience and reduce costs

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Jason Cripps
Global Head of Operational Excellence & Intelligent Automation
Vladimir Teodosiev
Senior Business Manager
Sponsored by

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