Part 1: Discover successful customer experience in insurance

Watch part 1 of 3 exploring how to become customer centric organisations

Five Critical Customer Values

Ahead of Digital Claims 2023 on 24th April, we look at customer expectations with Kelly Ward, CEO & Country Manager at AXA Partners UK

Industry report: AI and automation to enhance CX in general insurance

This report explores the strategic drivers for the adoption of AI and automation to enhance the customer experience in general insurance and explores how these technologies…

TINtech 2022 Innovation Stage executive summary

An executive summary of the Innovation Stage presentations at TINtech, held on 11th October 2022, sponsored by Guidewire.

Improving the insurance customer experience

Strategies for success in transforming operations to enhance the digital customer experience.

TINtech 2022 keynotes executive summary

An executive summary of the keynote presentations at TINtech, held on 11th October 2022, sponsored by EY.

TINtech preview show

Ahead of TINtech on October 11th we discussed the big challenges facing insurers and brokers.

3 key challenges for London Market claims

Discover why Blueprint Two, delivering a customer centric claims experience and effectively leveraging technology & data are key challenges for London Market claims.

Key differences between 'Open Banking' & 'Open Insurance'

Arvinder Mudhar explores the differences between Open Insurance and Open Banking.

Interview - Digitising & Automating Insurance Processes

Jason Cripps, Global Automation & Operational Excellence Expert, discusses his experience in digitising & automating insurance processes.

Insights from Virtual TINtech 2022 Part 1

Ben Spencer, Group Chief Information Officer at Beazley discusses workplace culture, the importance of prioritisation and eliminating valueless complexity during the keynotes…

Insights from Virtual TINtech 2022 Part 2

James Russell, Insuretech & business transformation leader at esure, gives his thoughts on overcoming some of the obstacles to enhance CX at Virtual TINtech 2022.

Successfully applying automation in claims processes

A summary report of the main drivers for automating claims processes, and the perception of the business case for doing so.

Leveraging data, analytics and automation (including AI/NLP) to transform underwriting operations in the Lloyd's and London…

Highlights from Virtual TINtech 2022

The key takeaway points from Virtual TINtech 2022

Interview - Digitising & Automating Insurance Processes

Jason Cripps, Global Automation & Operational Excellence Expert, discusses his experience in digitising & automating insurance processes

TINtech London Market 22: Data & Analytics Report

This report summarises the data and analytics session at TINtech London Market 2022 that was sponsored by Guidewire and featured a presentation from Saki Thethy, Head of…

Operational Resilience Report

On February 8th 2022 more than 200 insurance industry executives attended TINtech London Market, the sector’s leading technology strategy event. This report summarises the…

Digital Intelligence Industry Report

The technology and capabilities enabling digital intelligence, are now sufficiently advanced enough to allow insurers to identify stages of their quote-to-issue processes…